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Minecraft Education 1.17.30.2 Stuck on Downloading Resources Page

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72 comments

  • Official comment
    Andrew L Support Team
    Expert (Gold)

    Update 12/14/2021 

    We have released a hotfix (v1.17.31) on Chromebook, Windows, and Mac which once downloaded, should fix the downloading resources issue for a majority of devices. If the issue persists, it will allow you to skip past the downloading resources screen. 

    The hotfix for iOS will roll out later this week. Thank you for your patience in this. View this link for info about how to update your Minecraft: Education Edition. If your issue persists past the hotfix and you cannot progress, please let us know in the threads of this post.

    ---

    Edit 12/3/2021

    More good news everyone!

    This is Andrew from the support team with another update.

    We will be releasing a fix soon. While do not have an ETA for this patch, it will be for all platforms (Windows, MacOS, ChromeOS, and iOS). We just need a little more time to get it ready.

    This has been a lot of trouble for many of you and for that we again offer our apologies. Your patience as a community has been amazing. We appreciate all the technical information that you've sent us as well as the trace logs. Getting this far wouldn't have been possible without your help.

    We do have a current work around we recommend for Windows users. First, navigate to:

    C:\Users\<user>\AppData\Local\Temp\minecraftpe\DownloadTemp\

    And delete this file: download_state.json

    This may take multiple tries, but our team was able to reproduce the issue and fix it with this. Deleting this file may help other versions as well. I'll update all of you once I have more information. Thank you for your patience and your love of Minecraft: Education Edition!

  • Penny Support Team
    Beacon of Knowledge Expert (Gold) Support Team Member

    Hi Fusion Wings I'm going to open a ticket so we can collect more info from you.  Watch your inbox for an email.

    2
  • Jack Agnew

    This is happening to me too. Its really irritating I've tried repairing the app via app settings, terminating all its processes, closing everything else on my computer, restarting etc. I even deleted it and reinstalled it. still nothing. Please fix this ASAP!!!! 

    1
  • Penny Support Team
    Beacon of Knowledge Expert (Gold) Support Team Member

    Jack Agnew we'd like to collect more info from you.  Could you open a ticket with the support desk so we can see what's happening?  https://aka.ms/MEE_New_Request 

    1
  • Jack Agnew
     

     

    0
  • Penny Support Team
    Beacon of Knowledge Expert (Gold) Support Team Member

    Sorry about that, this editor has a bad habit of adding extra characters to URLs.  Try the link now.

    1
  • Jack Agnew

    Ok I did, I sumitted a video showing the loading bar pattern. there wasn't much else to say

    2
  • Penny Support Team
    Beacon of Knowledge Expert (Gold) Support Team Member

    The team released a fix to our services that should help this issue.  Could you try again and let us know if you are still having the same problem?

    1
  • Agrim Chauhan

    Dear Ms penny of support Minecraft community,

    I am also having A similar issue. it is saying this always whenever I download G.O.A.T Beta 1.17.30.2

    2
  • Calcium hydroxide

    me too

     

    1
  • Thanh Hùng Nguyễn

    oh very good

     

    1
  • Cash JARVIS

    This happens with me to! Is there a fix yet?????

    1
  • Ikkjot Redacted

    Hi, 

    Yes indeed there is a fix you can watch the video below. It is only tested for iOS however.

    https://youtu.be/CCw8px-jGqs

    2
  • Eswin Eswin Teletor

    minecraft is the best of all the games its will hav a lot off things.

    1
  • janitsu unnd

    i am having a problem when after i sign in it has a bar that says downloading resources and i have once left it open all night and no progress was made. this was on 1.17.30

    1
  • Adam Khaled Abdelaziz

    I have the same problem I have reinstalled yet it stuck on dowloading recources I am on 1.17.30

    2
  • Noob Guest13

    got same problem, I'm on the beta edition, I submitted a ticket.

    2
  • Anderson calderon

    i cant update minecraft

    1
  • Penny Support Team
    Beacon of Knowledge Expert (Gold) Support Team Member

    We're currently aware of an issue on devices that is preventing users from updating and loading Minecraft: Education Edition. This issue shows the message "Downloading resources."

    We're currently investigating this issue and will update this thread when we have a workaround or a fix. Please do not start new threads about this issue. Thank you for your patience while we work on this. 

    1
  • Nick Baskakov

    Same problem here. Version 1.17.30.5. Windows 7 Professional. Worked fine for several days after the upgrade, just stopped working today all of a sudden.

    2
  • rostam hamid

    It was working all perfectly fine but all a sudden it stopped working and saying downloading resources and stuck there. 1.17.30.5 and I have a window 7 please help me.

    1
  • J P

    Same issue as above. Everything ran okay on 1.14. version a couple weeks ago.

    Updated to 1.17.30, and everything but the game world's PASSWORD system worked.

    Now the game gets stuck on the "Downloading resources" screen after typing in the log-in information.

    Running a desktop PC with Windows 7 Ultimate x64, Intel core-i7 and GTX 1060.

    The problem also replicates on my Window 10 Pro laptop. Re-installing also seems to fail (something something you don't have permission to this file?)

    0
  • Ben Chadwick

    Exact same issue with similar setup as J P above, please let me know if you discover a solution to make it past the downloading resources screen.

    0
  • Gabriel Conceição

    hi, i openned a ticket saying the informations

    0
  • Audree Nuhfer

    Hello,

    I see 3 different issues being discussed, all relevant to me.

    To Agrim Chauhan,

    The updater.exe plagued me for a couple of days and I had a thread about it on here.  What I figured out is when you run the installer at least on a Windows 7 computer, it extracts files to a hidden folder called C:\ProgramData   After you uninstall your old minecraft, delete the Microsoft Studios folder in this hidden folder and when you run the installer it will work again without updater.exe causing a critical failure.

    I had the same issue as JP with the joincode system not connecting.  It would say "Join Codes are not available right now" even though they are working for students on other platforms.  I believe it is some sort of failure that is happening on Windows 7 pc's.

    And now I am having the same issues with being stuck on Downloading Resources, though the game did work for a couple of days until today.

    I am on a Windows 7 desktop and fully updated as I took care of that on the post I made asking for technical help.

    0
  • Lachlan Coulthard

    We are noticing the same issue at two of my sites (Secondary Schools in Victoria) so we rolled back to v1.14.70.0 which works fine. We also updated group policy to delete the Minecraft for Education scheduled tasks which update the software. This way we can continue to use the software until this issue has been resolved (bit of a pain but it is what it is) without the software auto-updating.

    0
  • Nick Baskakov

    Dear Colleagues, it seems I've found a workaround. At least it worked for me. Not sure for how long it will last though but it's worth trying.
    1. Uninstall v 1.17.30.5

    2. Delete the folder in Program Files (I also deleted everything in AppData/Roaming but we had the worlds exported recently, so it was safe to do. If you haven't done it you will lose the worlds, so try the trick without doing it).

    3. Install v 1.14.70.0

    4. Run v 1.14.70.0 and make sure it works

    5. Install v 1.17.30.5 on top (upgrade)

    6. Enjoy watching the kids scream in excitement. Not sure for how long, but we tried to turn it off and on again a couple of times, it still works.

    4
  • J P

    HUGE thanks to Nick Baskakov! This workaround actually worked, and I'm finally back in the game!
    I will try to spread the word and prepare to go through these steps with some dozen students in the next couple hours.

    Sure hope MS steps up their game and fixes this mess. I am not looking forward to the forced Mojang account transitioning if this is an indication of the quality of their services...

    3
  • Ben Chadwick

    May I please have a link to download v 1.14.70.0? Thank you for sharing this solution.

    0
  • J P

    Here's a .BAT program that downloads and installs v1.14.70 automatically. Works only on W10 AFAIK, and requires admin rights:
    https://downloads.minecrafteduservices.com/retailbuilds/Win10/Minecraft_Education_Edition_Win10_Installer.1.14.70.zip

    Alternatively, the good ol' .EXE installer. This one works with W7 as well:

    https://www.mediafire.com/file/cd31e1uwm9vadsf/MinecraftEducationEdition_x86_1.14.70.0.exe/file

    3

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