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can't log in to Minecraft

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23 comments

  • jacksen killpack

    same with me. i played last night just fine and ya, i cant delete minecraft or play.

    2
  • Andrew L Support Team
    Expert (Gold)

    Hi there Ashlie Jimenez Guzman!

    Connection from home is a bit different than connection while at school. Take a look at this post here for more information:

    https://educommunity.minecraft.net/hc/en-us/community/posts/360072414451-How-do-I-get-Multiplayer-to-work-when-I-m-logged-in-from-home-

    I hope this helps! 

    1
  • Ashlie Jimenez Guzman

    Hello Andrew! My Minecraft has been updated but, for some reason it says this still

    1
  • Ashlie Jimenez Guzman

    i don't know why and i have seen some posts about try deleting other updates that were here before this one but it still does not work. I also have seen many people saying that their is not working either. Please help me and i am glad you tried to help but it still doesn't work. Thank you :)

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  • Sunshine D

    If you have internet, You need to sign in with a phone number or school email. If not, You can't play.

    0
  • Sunshine D

    When you do your Email, You need to do your password.

     

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  • Ashlie Jimenez Guzman

    I do have the opportunity to sign in but instead it show the photo i sent

     

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  • Ashlie Jimenez Guzman

    take a look at this

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  • Ashlie Jimenez Guzman

    whenever i press sign in this show up 

    0
  • Andrew L Support Team
    Expert (Gold)

    Hi Ashlie Jimenez Guzman and Sunshine D. Thank you for posting and providing the screenshot. Whenever you see a "can't connect to this service" message, it means two versions of M:EE are installed on your device. You will have to uninstall one of the versions of M:EE for it to go back to working correctly. You can find more information here:

    https://educommunity.minecraft.net/hc/en-us/community/posts/360074499211-Students-can-t-log-in-after-1-14-50-Update

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  • Sunshine D

    idk

     

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  • Ashlie Jimenez Guzman

    Everything is fine like the internet connection, my school account and password. I don't know what is wrong but its been going on for almost 2 months. Its definitely has to be the game or some type of thing but i don't know what is wrong. 

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  • Ashlie Jimenez Guzman

    Thank you so much Andrew i will let you know if it works 😀

    0
  • Anthony Kabogo

    hi my name is anthony i want to download this minecraft edicatinal game i had it before but i deleted becuse i was being stupid and now the cromebook computer wont let me download it what do i do plz plz find a way becuse i love this game and i want to be able to play with my friends agin i dont want to feel left out so plz i want to be able to play it again and downlad it again plz and thankyou

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  • Andrew L Support Team
    Expert (Gold)

    Hi there Anthony Kabogo. It sounds like you might not have permissions on your Chromebook to install Minecraft: Education Edition. You'll need to contact a school IT administrator to get that installed for you again.

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  • Eva Perez

    same it saying that to me i do not know why ?

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  • Ashlie Jimenez Guzman

    Sorry I took long but my computer or school computer doesn't have anymore versions of Minecraft only the new one and i tried my best to do what the link said but it just didn't work out and i keep seeing the same thing over and over. I don't know why this is happening it's probably the update or something but i hope everything solves soon. Thank you again for trying to help me out😊

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  • Ashlie Jimenez Guzman

    Eva Perez i know, it's been going like this for now months and nothing is working i wonder why. Maybe one day it gets fixed.

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  • Andrew L Support Team
    Expert (Gold)

    Hi there Eva Perez and Ashlie Jimenez Guzman. In this case you may need to take your device to your IT administrator to have them look for the other installations. 

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  • Kaiden Plummer

    I have deleted all  M:EE's except for one. Connected to internet and did everything above and still get this message.

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  • Eliana Stevenson

    do you need help

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  • Marcus Contreras

    Ye same i thaught it was just me than god theirs other people on here to

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  • Marcus Contreras

    They probobly arent even trying to fix it.

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