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Students can't log in after 1.14.50 Update

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46 comments

  • Official comment
    Kyle M Community team
    Expert (Gold)

    Hello Everyone,

    This update has a new required URL for login:

    All authentication is now done using https://*.minecrafteduservices.com. If that domain isn’t allowed, it won’t be possible to sign into Minecraft: Education Edition. You can remove https://meeservices.azurewebsites.net/ from your allow list as it is no longer used for authentication.

    You can find the whole list here: https://educommunity.minecraft.net/hc/en-us/articles/360047118992-FAQ-IT-Admin-Guide- 

    If you are getting an outdated server message when trying to connect to multiplayer, this is because not all users are on the same version.

    If you see a "We can't connect to the service.." error  this means you have two versions of the app installed and you need to remove one.

  • Connor D. Dolson

    I have had select students encountering this problem as well. About one student per class gets that error message that prevents them from opening the MCEE program at all. Even if they click the little option below that would allow them to play a little demo level, it gives that same error message. Their internet is working fine and they can access other programs/sites that make use of our school district login.

    We have tried

    • Ensuring that there are no other installs or installer .exe for minecraft on the computer
    • Restarting the computer
    • Uninstalling and reinstalling MCEE
    2
  • Courtney Redfield

    Having the same issues in Florida. My IT support provided this message from our school district:

    We've tested everything we can and it does not appear to be a district issue, especially considering it is working for some students and not others. Microsoft just released version 1.14.50 yesterday and one of the changes was to how the app authenticates. This appears to be related to that update. Hopefully, they will get this bug fixed soon.
    1
  • Connor D. Dolson

    It does appear to be caused by the update I think? The ones having the problem are the folks that had updated to the new version.

    0
  • Courtney Redfield

    How do I got back to the old version. ;-)

    Does anyone know how long these issues usually take to resolve? They literally can't use the program at all. 

    0
  • Joshua Lemley

    Same here in South Carolina.  My account along with half of my students aren't able to log in.  It says my login does not exist.

    My students use Dell Latitudes and I use a Dell desktop, if that helps

    1
  • Courtney Redfield

    Kyle M This domain is not blocked on our network and students still cannot log on. What is the next step?

    2
  • Courtney Redfield

    Kyle M all URLs are on network. Students still receiving "Something went wrong error." Please provide next steps

    2
  • Brady Scarborough

    I need help

     

    1
  • Brady Scarborough

    I there a way to fix this problem?!

    0
  • Nathan Breitholtz

    I approved the list of URLs, updated the app on Chromebooks, and still we are getting the same error.  It is very disappointing as we can not use the tool and have to change our curricular plans now.  Is there a fix for this I am missing?

    0
  • Connor D. Dolson

    The tech folks at my district had to update the list of approved sites based on the information in the patch notes and then I had to have students go through and do fresh installs of their Minecraft client apps, but now it appears to be working!

    -1
  • Connor D. Dolson

    It's also worth checking on the port forwarding with your wifi router as that became an issue this week for me too. It had not previously been an issue...

    0
  • Nathan Breitholtz

    Update - We are on chromebooks - I had the students remove their profile and re login.  It worked!

    0
  • Nathan Breitholtz

    On the chromebook, the signed out.  Then clicked the arrow to "Remove Account."  They then logged in again to set up the Chromebook new, and were able to access the Microsoft login screen in minecraft.

    1
  • Riley Morris

    My students have Dell laptops running on windows 10 and we are having the same issue. It's not all my students, but about a quarter of them can't sign in. I have had them check their internet speeds and they are fine. They are able to login on other school computers but they need to be able to login to the laptops the school sent home with them. Please provide a solution.

     

    1
  • Mr. Borges

    Thanks Kyle,

    I commented on a necro post in another thread before I saw this current thread, Sorry about the double post.

     

    Some of my students on school laptops can't log in at all after the 1.14.50 update, but some of them can.

     

    I'm going to copy your post to my IT dept. Wish us luck.

    0
  • Jose Garcia

    Any updates on this issues or ideas for a fix?

    0
  • Riley Morris

    Jose Garcia and Joseph Borges have either of you had any luck yet?

    0
  • Heather Berrington

    I cannot seem to get it to work either.  I have even uninstalled the program and redownloaded it. I need help.  I need a solution.  It makes it hard to complete an assignment with this issue and very frustrating for the students. 

    0
  • Heather Berrington

    Now my worlds are gone.  Does that mean all my kids work is gone? Grr..

    0
  • Andrew L Support Team
    Expert (Gold)

    Hi there Heather Berrington. Could you open a ticket with us so we can help solve the troubles you've been having?

    Jose Garcia, if you haven't yet, I recommend following the steps pinned above by Kyle. I hope this helps!

    -1
  • Heather Berrington

    Andrew L

    How do I start a ticket?

    0
  • Riley Morris

    Heather Berrington if you copy and paste Andrew's name from his post it will notify him that he has been tagged in a comment. 

    0
  • Riley Morris

    Heather Berrington also try clicking on the Help button in the lower right hand corner to start a ticket. I hope they are able to help you. I haven't had much luck

    0
  • Heather Berrington

    Andrew L  How do I start a ticket?

    0
  • Riley Morris

    Heather Berrington hit the help button in the bottom right corner. Type your problem and hit enter, then click contact us in the bottom right corner. This will start a ticket, you just have to fill out some more info. 

    0
  • Ned W

    I have 20 students using MEE on their iPads in class, it’s working for 19 but sadly 1 can not access on his iPad due to this error.

    I also tried logging myself in on his iPad and it had the same error. Internet connection is fine on the iPad 

    0
  • Mr. Borges

    Thank you! My district was blocking minecrafteduservices.com on school laptops, even for students using them at home.

    They took off the block and everyone has been able to log into 1.14.50 now. So far we haven’t had any problems since.

    0
  • Johnathen Duncan

    hello i'm a student and have been asking around and almost everyone who has updated has gotten the same message we are on dell windows 10 laptops

     

    0

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