Skip to main content

Random Pop Ups?

Comments

7 comments

  • Ernie Support
    Support

    Hey Pomiv,

    This pretty strange and definitely sounds frustrating. You shouldn't even need an internet connection once you have entered your world (assuming this isn't a multiplayer world)

    Could you share a screenshot or video of this occurring?

    0
  • pomiv _

    Ernie 

                  Thank you for replying to my issue, to give some insights this strange event occurs both in singleplayer and multiplayer. I also have seen this problem with my brother too, he also seems to experience this bug. If a video is necessary, I will provide it, but keep in mind, it happens randomly so capturing it on film will definitely be a challenge.

    Thanks for replying I appreciate the response! 

    0
  • Ernie Support
    Support

    Hey Pomiv,

    If its not doable, I completely understand. This is a very strange occurrence though.

    Is your brother using the same device as you, or a different one?
    Also, is your game crashing, or are you actually getting a popup in your world?

    0
  • Debbie Alexander
    Moderator Beacon of Knowledge Super Star

    Is it possible that you have two installs of MC:EDU on your device? Ernie is there a quick way to double-check this? (You are a super help to so many folks!)

    0
  • Ernie Support
    Support

    Sure thing,

    Assuming you are using a Windows device, the easiest way to check is to go to 'Apps and Features' via your Windows search bar and then search 'Minecraft Education' within there.
    If you see more than 1 application appear, you will need to uninstall one of them.

    It should look like this:

    0
  • Brian Konrad

    pomiv _ just to rule out a few things:

    1.  I assume you're playing on a PC - has the PC been restarted since the problem started?

    2.  Update all your device drivers and try again.  Particularly your display driver.

    3.  Check the app log in Event Viewer right after the problem happens.  (Event Viewer==> Windows Logs --> Application)  Any event written to the app log at that time?  

    0
  • pomiv _

    Thank you to all who responded! I am terribly sorry for not being active for a while, but I assure you that the problem has been resolved. Thanks to everyone who helped! I am truly grateful for all the comments and assistance. Thank you and goodbye.

    1

Please sign in to leave a comment.