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P2P/SIG: Error Code: -2147012894

Comments

14 comments

  • Ernie Support
    Support

    Hmm, I haven't seen that code yet. Would you mind sending a screenshot of it?
    Also, are you able to connect via a separate network such as a mobile hotspot?

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  • Ben Blackmore

    Morning,

    Naturally haha! See attached a screenshot of the error code. On my computer and on my colleagues computer (IT aren't filtered like the rest of the school) this works fine (which I assume is the same as hotspotting).

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  • Ernie Support
    Support

    It sounds like something on the network is blocking one of our service's URLs.
    Have IT make sure that all of the URLs in this article have been allow listed on all firewalls, content filters, proxy, etc:  https://educommunity.minecraft.net/hc/en-us/articles/360047118992-FAQ-IT-Admin-Guide-

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  • Ben Blackmore

    Thanks Ernie.

    I'm the IT Manager so I'll add these URLs and test it again later on and get back to you.

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  • Ernie Support
    Support

    Ahh, apologies, I see that you are IT in your previous response now.
    But that sounds like a plan. Let me know how things go.

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  • Ben Blackmore

    Hi Ernie - I add all those URLs however still getting the same error.

    I haven't tried the ports yet though. Will try that now but thought I'd update this thread.

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Thanks for the updates!

    Let us know how the ports go :)

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  • Jill Badalamenti

    It seems as what Ernie is saying is probably accurate. What filtering do you use? Just a firewall or do you have another filter? We use Fortinet and Aristotle, so at any time it could be one or the other. 

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  • Ben Blackmore

    Morning all,

    Still no luck - Added all the URLs and ports.

    We use Smoothwall as our filter and pfSense as our firewall.

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  • Ernie Support
    Support

    I know this might seem like a redundant question, but have you added the URLs to the firewall and the content filter?
    If so, we may need to move this conversation to a ticket so you can share a pcap with us.

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  • Gabi Kuza Yafu

    that same thing happend to me

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  • Gabi Kuza Yafu

    can you also help me please it said my friends world did not exist

     

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  • Ernie Support
    Support

    Hey Gabi,

    Could you share a screenshot of your error?
    Are you able to connect to other users, or are they able to connect to you?
    Also, make sure you are both on the same version of Minecraft Education.

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  • Simon Stamp

    I have the same issue at our school. We are also using Smoothwall.
    URLs have been added and I've followed the settings for the firewall. 
    Smoothwall doesn't allow wildcards so I had to find the full URLs (as below).
    Maybe I'm still missing some?

    https://*.minecrafteduservices.com

    • login.minecrafteduservices.com
    • discovery.minecrafteduservices.com
    • notebooks.minecrafteduservices.com
    • downloads.minecrafteduservices.com

    https://*.minecraft-services.net/

    • client.discovery.minecraft-services.net
    • authorization.franchise.minecraft-services.net
    • signal.franchise.minecraft-services.net

    https://*.xboxlive.com

    https://*.playfabapi.com

    • 6955f.playfabapi.com



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