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major troubles with last 2 versions (till 1.18 it worked perfect!)

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5 comments

  • Dominick Support
    Bug Zapper Support

    I am sorry that you are experiencing this issue. The common thread that we have found is that if any user joins a world that does not match, the issue you mentioned above will appear. Make sure that the host and all users that join your world are on 1.19 and let us know if this was the case. 

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  • Yoram Granit

    Thanks for the reply
    First of all, these are "issues" not a one issue.
    THIS IS NOT THE CASE as all users are playing on the same 1.19 version, so your answer is not the solution.
    We are all aligned with the 1.19 version and all the issues appear regardless the compatibility of the version!!

    let me ask that: if your answer does not match the actual situation (all are in 1.19: host and users) what should be done? should we keep on with generic answers back and forth? 
    Can I get someone's help - maybe to join me using ZOOM or equivalent remote session for mutual walk through these issues.
    This is quite urgent, Thanks

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  • Dominick Support
    Bug Zapper Support

    Thank you for clarifying and explaining the situation. We are still investigating this issue and I am sorry that the version solution did not help you. Once we find a solution with the Devs we will update everyone. I would check your proxies and content filters to see if one of them might be causing this. 

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  • Yoram Granit

    Is there a general issue for everyone that you're investigating?
    Obviously, this is not a minor issue that I"m experiance souly (reading others that have the same issues)

    What is the prospect?
    Should I cancel all my Minecraft edsucation activities for now?

    Should someone call me and try to help me? do you believe that I should wait for your general investigation while hundreds of students will have to drop the courses? I spend 2000$ a year for the licenses - shouldn't I get a different level of support?!
    Will you address my concerns and not provie generic answers?

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  • Dominick Support
    Bug Zapper Support

    We are only providing the answers we are given since these issues were not reported in the Beta and point to the different tools implemented in schools. I will create a ticket for you to try and address this issue, but there is no workaround at this time. 

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