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Latest activity by Dominick-
Dominick created a post,
Cant sign in or access all lessons
This is to inform our users that we have seen reports of users that either can't sign in or access certain library lessons. We have found one potential cause which is antivirus software products. S...
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Dominick commented,
I am sorry to say but we currently do not have support for dedicated servers. This is a trending feature that our Devs are looking into. You can post there to have your voice heard to get this feat...
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Dominick commented,
This is a known bug, and we are working on it. We have seen users that update to the Beta 1.18 version having less problems with the jukebox. Let us know if you try that and if it helps. Thank you ...
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Dominick commented,
That will depend on how the server is setup. It may even be setup to delete files every so often to keep storage open. I would talk with your IT department about this server and see what settings a...
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Dominick commented,
This may be due to using a mod or texture pack. Was anything used that was downloaded outside of Minecraft Education? If so, you may need to reinstall the game, make sure you export any worlds you ...
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Dominick commented,
It is possible so make sure you export any worlds you want saved and then after the reinstall you can import them back: Import, Export, and Manage Worlds – Minecraft: Education Edition Support.
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Dominick commented,
To clarify you used a downloaded resource pack with the client, correct? If that is what happened, you will need to reinstall Minecraft Education. If users download mods or texture packs, this can ...
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Dominick commented,
Can you provide a screenshot of the issue they are running into? Do these 5 students have anything different than the others like their device or networks? One quick fix is to try uninstalling and ...
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Dominick commented,
To downgrade your client, you will need to uninstall the Beta version and install the live version from our website here: Download | Minecraft Education Edition.
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Dominick commented,
I am sorry to hear you are having this issue. I will open up a ticket for you for us to work closely with you to resolve it. As a side note if a mod or pack was used this can cause the backdrop to ...