Unable to sign in - Native Client File

Robert Leo

• April 13, 2023 01:59
• Report a Concern

Updated to latest version on iPad. Enter student email on initial sign in screen and, upon redirect to school's sign in page, encounter a screen that shows a file icon for NativeClient and the text "data zero kb".

15

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  Danny Support

  • June 21, 2023 16:49

  

  Hey there! 

  For those that are able to log in now - YAYYYY! :D 

   

  For those that still need assistance - 

  Please back up any worlds and uninstall and reinstall from the app store.

   

  Let us know how that goes! 

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• 

  Kevin Rosario

  • July 05, 2023 22:50
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  Same I can’t log in in my account with the native client folder 

   

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• 

  Danny Support

  • July 06, 2023 22:30

  

  Hey there Kevin,

  Please back up any worlds and uninstall and reinstall from the app store.

  Let us know how things go!

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  Nehan Soyeb

  • July 19, 2023 12:02
  • Report a Concern

  Hey Danny I can log in into my personal iPad but my doe iPad still pops it the nativeclient file

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  Ernie Support

  • July 19, 2023 19:39
  • Report a Concern

  

  Hey Kevin and Nehan,

  Are either of you able to confirm whether or not reinstalling the app fixed the issue?

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  Nehan Soyeb

  • July 20, 2023 09:59
  • Report a Concern

  Hey
  Ernie I can’t uninstall in the doe iPad but it works in my personal iPad

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  Ernie Support

  • July 20, 2023 15:55
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  Nehan,

  Because of your limited permissions on your DOE IPad, I would suggest reaching out to your school's IT department to see if they can reinstall for you.

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  Jayden Lin

  • July 20, 2023 16:41
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  You can also erase the entire iPad to update it

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  Nehan Soyeb

  • July 21, 2023 14:25
  • Report a Concern

  So hey Ernie my school it department is closed

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• 

  Jose Tzunun

  • November 17, 2023 18:27
  • Report a Concern

  Hello, so I'm glad that the issue has been fixed. It works for me, it works for everyone. I'm glad I was able to be a great resource and that all of us were able to fix the issue. If this happens again, lets see what we can do. And also we have enough knowledge about this issue, so the other issue related to this can be fixed faster. I hope everyone's enjoying the new update. Goodbye!

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