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minecraft education edition login problems

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25 comments

  • Dominick Support
    Bug Zapper Support

    There was a Cert issue that has been resolved. After a restart of your device is this issue still occurring? It may be due to a proxy or communication block that is in place. You can try our Beta build (1.19.50) which has more support for proxies. You may need to work with your teacher and IT department to find the cause of the issue. 

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  • Landon Burkhamer

    yea i restarted it but ill try the beta and tell you if it works

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  • Landon Burkhamer

    i tried the beta and it just shows this what do i do?

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey Landon!

    I'm not quite sure what this screenshot is showing. 

    What happens when you double click the installed beta download? Are you able to get that far?

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  • Landon Burkhamer

    sorry about that Danny! 

    the screenshot was all that the application showed when i hit login while in beta cause whenever I go to the non-beta version of the game it won't even show a screen for the login screen but yes this is as far as I can get. if you need to talk personally here's my email 

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey Landon! 

    No worries. Also I removed your email just as a heads up, just to protect your PII. :) 

    If you'd like, I can create a ticket for us and you can send over a recording of your beta install process so I can get a better picture of whats going on here.

    Let us know!

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  • Landon Burkhamer

    alright that sounds good but it'll take a while because on the AppStore i have to register for the beta program but if you want we can get together and fix so said issue 

    thank's 

    merry early x-mas

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  • Stanislav Ivanov

    I had same problem on Windows. Running the program as administrator help to solve the problem.

    Hopping that it will help you!

    Merry Christmas!

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there! Thanks for sharing your solution Stanislav!

    Landon! Give that a shot if you can. Also, if you are a student, there is a possibility your IT admin has disabled the ability to download this.

    Happy Holidays all!

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  • Landon Burkhamer

    is there supposed to be a attachment cause i don't see one

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  • Dominick Support
    Bug Zapper Support

    Danny was mentioning to sign up for the Beta first then try using that build to see if it helps. Let us know your findings. 

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  • Landon Burkhamer

    oh. sorry i didnt know what he meant. yea i already tried the beta it just does a near relatable problem where the login screen goes plain white

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    All good,

    Yeah I would have a chat with your school's IT, perhaps there are some permissions they have set to prevent this.

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  • Landon Burkhamer

    oh. I don't think that they have any permissions blocked because it only acts up randomly until after I get and install the OS update and then it runs smoothly everything I tried to do to fix this issue and their results are listed below : 

    *delete and re-install (same issues would still pop up)

    *sign up for beta (a white screen would replace the login screen

    *leave beta after trying the beta (just had the same results before I signed up for the beta of no screen showing up)

    *Making sure links are not blocked (they weren't but they still didn't fix anything )

    *sign out and back in Chromebook (didn't work) 

    *restart Chromebook (it didn't work)

    *made sure no proxies got in the way (didn't work)

    *updated Chromebook (worked but it takes 1-2 months for a new OS build to be launched)

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  • Dominick Support
    Bug Zapper Support

    We understand Landon, thank you for sharing that. We have had users report that Googles next OS update will be next week (hopefully). 

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  • Landon Burkhamer

    ok thank's if you need anything just make a ticket or contact my email

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  • Dominick Support
    Bug Zapper Support

    Will do and thanks again for working with us. 

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  • Landon Burkhamer

    you're welcome. have a great day ill let you know if anything shows up 

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  • SAATVIK TALREJA

    My Minecraft is closing in every 2 mins pls tell me what to do I love the game

     

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there Saatvik,

    Just to clarify is it Minecraft: Education Edition that is closing frequently or is it Java or Bedrock?

    Is it a commercially bought license or one managed by the school?

    What kind of device and OS are you on?

    Let us know!

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  • Landon Burkhamer

    Hey, Danny! i used the update and still running into the same issue's as last time

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  • Dominick Support
    Bug Zapper Support

    Landon, there's got to be a block on the network or device causing this. Something like iBoss or Sophos may be implemented and need some settings adjusted. Also, double check that there is only one copy of Minecraft Education installed. 

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  • Landon Burkhamer

    hey Dominick! im sorry but there isn't it will run on any network but after a couple of day's it'll show the sorry cant connect you to the service thing if you want we can make a ticket and i can show you the problem's

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there!

    Can you please share a screenshot of the error you are receiving? 

    (please leave out any personal info.)

    Thanks!

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  • Landon Burkhamer

    this is what i get when i try to login

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