minecraft education edition login problems
Hi Microsoft
I'm having issues with my Minecraft education. ill try to open the application and the login screen pop's up for a short amount of time it disappears and a text pops up saying "we cannot connect you to the service you need right now. please check your internet connection and try again" so I got to the website and see if my Chromebook can run it and it says that my Chromebook and wifi is capable of running the application. so I went to the post "student login problem and tried everything there and it still wouldn't work
thank's
-landon
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There was a Cert issue that has been resolved. After a restart of your device is this issue still occurring? It may be due to a proxy or communication block that is in place. You can try our Beta build (1.19.50) which has more support for proxies. You may need to work with your teacher and IT department to find the cause of the issue.
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yea i restarted it but ill try the beta and tell you if it works
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i tried the beta and it just shows this what do i do?
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Hey Landon!
I'm not quite sure what this screenshot is showing.
What happens when you double click the installed beta download? Are you able to get that far?
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sorry about that Danny!
the screenshot was all that the application showed when i hit login while in beta cause whenever I go to the non-beta version of the game it won't even show a screen for the login screen but yes this is as far as I can get. if you need to talk personally here's my email
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Hey Landon!
No worries. Also I removed your email just as a heads up, just to protect your PII. :)
If you'd like, I can create a ticket for us and you can send over a recording of your beta install process so I can get a better picture of whats going on here.
Let us know!
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alright that sounds good but it'll take a while because on the AppStore i have to register for the beta program but if you want we can get together and fix so said issue
thank's
merry early x-mas
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I had same problem on Windows. Running the program as administrator help to solve the problem.
Hopping that it will help you!
Merry Christmas!
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Hey there! Thanks for sharing your solution Stanislav!
Landon! Give that a shot if you can. Also, if you are a student, there is a possibility your IT admin has disabled the ability to download this.
Happy Holidays all!
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is there supposed to be a attachment cause i don't see one
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Danny was mentioning to sign up for the Beta first then try using that build to see if it helps. Let us know your findings.
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oh. sorry i didnt know what he meant. yea i already tried the beta it just does a near relatable problem where the login screen goes plain white
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All good,
Yeah I would have a chat with your school's IT, perhaps there are some permissions they have set to prevent this.
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oh. I don't think that they have any permissions blocked because it only acts up randomly until after I get and install the OS update and then it runs smoothly everything I tried to do to fix this issue and their results are listed below :
*delete and re-install (same issues would still pop up)
*sign up for beta (a white screen would replace the login screen
*leave beta after trying the beta (just had the same results before I signed up for the beta of no screen showing up)
*Making sure links are not blocked (they weren't but they still didn't fix anything )
*sign out and back in Chromebook (didn't work)
*restart Chromebook (it didn't work)
*made sure no proxies got in the way (didn't work)
*updated Chromebook (worked but it takes 1-2 months for a new OS build to be launched)
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We understand Landon, thank you for sharing that. We have had users report that Googles next OS update will be next week (hopefully).
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ok thank's if you need anything just make a ticket or contact my email
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Will do and thanks again for working with us.
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you're welcome. have a great day ill let you know if anything shows up
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My Minecraft is closing in every 2 mins pls tell me what to do I love the game
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Hey there Saatvik,
Just to clarify is it Minecraft: Education Edition that is closing frequently or is it Java or Bedrock?
Is it a commercially bought license or one managed by the school?
What kind of device and OS are you on?
Let us know!
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Hey, Danny! i used the update and still running into the same issue's as last time
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Landon, there's got to be a block on the network or device causing this. Something like iBoss or Sophos may be implemented and need some settings adjusted. Also, double check that there is only one copy of Minecraft Education installed.
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hey Dominick! im sorry but there isn't it will run on any network but after a couple of day's it'll show the sorry cant connect you to the service thing if you want we can make a ticket and i can show you the problem's
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Hey there!
Can you please share a screenshot of the error you are receiving?
(please leave out any personal info.)
Thanks!
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this is what i get when i try to login
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Is this problem solved?Even after 1 year I'm getting the same error. Can you please help?0 -
Hey Şevket,
I'm Caleb with the Minecraft Education Support Team! I'm happy to assist!
Super unfortunate to see you still having issues with getting signed in. We'll try to get you back on track.Generally, when we've seen this error, it's because you have multiple versions of Minecraft Education installed.
Just to confirm, what platform are you running on?0
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