Won't let me login

Kirsten Crawford

• September 07, 2022 10:50
• Report a Concern

Script error An error has occurred on this page. Line: 2 Char: 673309 Error: object doesn't support property or method 'isInteger' Code: 0 URL: https://mysignins.microsoft.com/bundle/main.486a7dba.js

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  Dominick Support

  • September 08, 2022 21:04

  

  Thanks for that providing that URL. From our URL in the error, this is likely due to something blocking the client from launching or authenticating your log in. Here's what generally fixes this error:

  • Ensure Minecraft: Education Edition is allowed as an exception through your firewall and antivirus programs. 
  • Try uninstalling all copies of Minecraft: Education Edition and then reinstall from here.
  • If you're in a school and other computers/logins run into this issue, it could also be a group policy issue. You should reach out to your IT admin to investigate if this is the case.
  • If possible, update your Windows OS to the latest version.

  There may also be an issue with your school's SSO and Minecraft: Education Edition. I recommend you reach out to your IT admin to have them look into this issue and possibly resolve any issues with the SSO service that's trying to log you in or any firewalls that are blocking Minecraft: Education Edition. 

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