I have a problem
when I join my brother on Minecraft I can play Minecraft with him for a bit but then it says detection lost connection how do I fix it
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Hey there, sorry to hear!
Are you playing on Minecraft: Education Edition?
Are you both on the same network / have the same domain?
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Hey, Danny
Thanks so much for trying to find a way to fix it (I am Gabriels brother) we have tried and tried even flippiing thru internets and more and we are playing on Mc edu, its very stressful at this point to not have it work once we where able to connect but after 1 whole minute he disconnected.
Thanks, Nico
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We believe this is an issue affecting many users on the backend. Our Dev team is currently working to find a resolution and patch it in the future. I am sorry that it is occurring and please bear with us.
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Ok thanks so much I appreciate how much time you are spending into fixing this thank you so much.
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I am having trouble with the app and it says that the client has to be restarted
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It also said that the error code was 20
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Hey there,
Sorry to hear you are running into some issues.
Just had a few questions to help us support you further:
1.) What device make / model and OS version are you on when you got this error?
2.) Are you on the latest version of Minecraft Education?
3.) Is this a home network or school network?
4.) Is this a commercial account or school managed account?
5.) Can you please provide a screenshot of the error (without any personal info) so we can support you further?
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