Hour of Code Library
Hi,
We are trying to utilize the Hour of Code using about 30 iPads but are having an issue with about half of the iPads. Half are connecting with no issues but the others are coming up with an error saying it can't connect to the Library. All the iPads are connected to the same network and I have tried completely resetting one of the iPads that does not work and had the same result.
The iPads are running iOS 14.8.1.
I saw in a post from a year ago that there was a known issue similar to this. Is there still an unresolved issue?
Thanks,
Ryan Czok
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Hey Ryan Czok,
Are the iPads that work fine on the same network and user group as the ones that don't? If so, I'd have the iPads that don't work go into wifi settings and turn off private address. Also, ensure they don't have a proxy enabled on the iPad. Lastly, updating the iOS should fix it if the other's don't and the URLs for the library are allowed through the network level firewall.0 -
I am still having issues..
Here is what I have done / verified..... They are on the same network and all the users are members of the same group. I turned off Private address, rebooted the device and continue to have the issue. There is no proxy set. I have also updated iOS to 15.1.
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Hi Ryan Czok - one more setting to try is to check that the iPads have granted Minecraft: Education Edition access to the local network: If an app would like to connect to devices on your local network - Apple Support
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Just verified the privacy setting and Minecraft is turned ON...
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I'm going to open a ticket so we can get a little more info. Watch your inbox for an email from the team.
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