Unable to access account after institutional e-mail was changed

Lisa Stockman

• January 22, 2021 15:54
• Report a Concern

Hi all,

I had a paid account using my previous school e-mail address. Once the trial period came to an end, I paid for a one-year subscription through the App Store but then my school changed my institutional e-mail address and since then I have not been able to use the paid subscription that is still valid until December 2021. All I could do for the time being was to start a trial, which has now expired. As I have already paid for a subscription, I do not want to have to pay for another. Since the change, I have been unable to access the original account. The paid subscription is valid until 9th December 2021. Can anybody please shed some light into how to resolve this issue?

Thank you in advance!

0

• 

  Kyle M

  • January 22, 2021 18:37
  • Report a Concern

  Hello Lisa Stockman,

  You have a ticket open on this issue as well. We can finish troubleshooting there. Thanks!

   

  0

Please sign in to leave a comment.