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MY student installed a shader pack and now he cannot access the Minecraft EDU

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15 comments

  • Dan Noble Community moderator
    Expert (Gold) Moderator

    Windows, Chromebook or Mac? 

    Is this a school device or personal device? 

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  • Kyle M Community team
    Expert (Gold)

    Hello Rohan,

    Thanks for posting. I would un-install the app. After it is uninstalled search for the mcpack or add on that is the shader and manually delete it. After you then re-install it should be able to run without the pack.

    Let us know how it goes. Thanks!

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  • Terrence Moore

    How do I do this it’s impossible 

     

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  • Rohan Singh

    Sorry None of these are working and it is on a windows personal laptop

     

    It wont allow to press setting or anything else it only allows him to change his skin

     

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  • Dan Noble Community moderator
    Expert (Gold) Moderator

    Try going to the C:\Program Files (x86)\Microsoft Studios\Minecraft Education Edition\data\shaders folder and manually deleting the files that were placed in there. 

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  • Rohan Singh

    is there any way to go into minecraft educations files and remove it??

    The texture pack he installed was called creeper shaders

     

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  • Rohan Singh

    I re-installed it from the store and now it is working thank you for the help

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  • Rohan Singh

    Its no longer working after a while the texture pack still loaded is there any way to delete the shader pack via going to C:\Program Files (x86)\Microsoft Studios\Minecraft Education Edition\data and if so what files do I delete 

     

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  • Dan Noble Community moderator
    Expert (Gold) Moderator

    No way for me to know which files were added. 

    Couple of options. 

    1. Compare the above file locations with a computer that is working to see if there any differences and delete the extras on the non-working computer. 

    2. Second option, uninstall Minecraft Education Edition. Then look in the C:\Program Files (x86)\Microsoft Studios\Minecraft Education Edition to see if that program folder is still there. If it is, delete it. Then re-install the application again. If you're installing the installation from the Minecraft Education Edition website, try the Microsoft Store install instead (or vice versa). 

    Something is being left behind during the uninstall process, so it's a matter of trying to find a remove what that is. 

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  • EDUARD FABRICANTE

    This is happening to me and I don't see any additional shader files on the web download version. When I sing-in, it's all glitchy and I also can't press anything

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  • EDUARD FABRICANTE

    Update: I have found the name of the shaders I downloaded and searched it on my file explorer. I deleted the file, restarted my computer, and redownloaded the app and it is still glitchy.

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  • Flame Flame

    Is it a resource pack?

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  • EDUARD FABRICANTE

    No, I downloaded it from a website and it automatically imported to the settings

    I can tell it is still broken, right when I start it up. But Ive already checked and search the file location of the name of the shaders I downloaded

    Ive re-downloaded, used the “Fix Download” option, and checked the code

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  • EDUARD FABRICANTE

    Please, does anyone know how I can fix my game, or how I can fix my school email, because the download is on that email?

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  • Andrew L Support Team
    Expert (Gold)

    Hi there EDUARD FABRICANTE. Minecraft: Education Edition is not compatible with shader packs, mods, texture packs, skin packs, etc. You will likely need to completely uninstall the app and do a full reinstall. In regards to your school email, you'll need to contact your IT admin and have them assist with that.

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