MacBook Pro Login Issue

Charity Nix

• November 13, 2020 20:59
• Report a Concern

I am working with a teacher that has MEE installed (only 1 installation) on her MacBook Pro with iOS High Sierra. 2.9 GHz Core i7 and 16 GB.  When she goes to use her credentials to log in, sh eis getting a window that looks like this

she tried to click sign in again off that window and it still won't let her sign in.  All updates have been done on the MacBook and it has been restarted several times.  We then uninstalled MEE and reinstalled it from education.minecraft.net and still the same issue.  To test and see if it was a network issue, she also took the MacBook home to connect to her home network and still got the same screen.  HELP!

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  Andrew L

  • November 13, 2020 21:09
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  Hi there Charity Nix. I'm sorry to hear about that trouble connecting to Minecraft: Education Edition after the update. If you haven't already, could you please try following the steps listed here:

  https://educommunity.minecraft.net/hc/en-us/community/posts/360074499211-Students-can-t-log-in-after-1-14-50-Update

  If you've done that already, and those steps aren't working. Please go ahead and open a ticket with us.

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  Charity Nix

  • November 17, 2020 17:24
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  Riley Morris no I have not found a solution.

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  Andrew L

  • November 17, 2020 18:03
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  Hi Charity Nix, have you followed the steps in that post? If so, and if those steps were not the correct solution, did you open a ticket with us? We're happy to assist. 

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  Charity Nix

  • November 17, 2020 18:06
  • Report a Concern

   We did follow those steps and they didn't work.  Can you guide me on how to best submit a ticket?

   

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  Andrew L

  • November 20, 2020 18:42
  • Report a Concern

  Hi there Charity Nix, you can reach out to us here: 

  https://aka.ms/MEEContactSupport

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