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Can't Play

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12 comments

  • Penny Support
    Bug Zapper Super Star Beacon of Knowledge Support

    Hi Wolfrum Wilson-

    Take a look at this article about Getting Started with Minecraft: Education Edition on the Chromebook:  https://aka.ms/meechromebook

    Take a look at the Device Requirements section to make sure you are on a supported device.

    -1
  • Stefan Parsons

    I am having a similar issue and that link changes nothing. Please actually put in the time and effort to help us out a bit.

    0
  • i cant play because it just stayes at the home screen at home but at school it does everything very well

    1
  • Moderator Beacon of Knowledge Super Star

    Hi, mohammad AHMADI I'm sorry you are having problems. So you are on Minecraft Education edition at home, and you are on the very first screen, even before the sign-in page? Or are you at the sign-in page and cannot sign in?

    0
  • Aarav Shah

    how do you start playing

     

    0
  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there Aarav!

    If you want to purchase commercially please follow this guide!: https://educommunity.minecraft.net/hc/en-us/articles/360061369812-Purchase-Commercial-Licenses

     

    0
  • JOSE GARCIA

    I'm unable to open the website.

    0
  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there Jose,

    Sorry to hear you are running into some issues opening the website! 

    Can you share a screenshot (without any personal info) of what it shows when you do so?

    0
  • Eden West

    Same issue: When I try to play Minecraft, it says, "we can't connect to the service you need right now. Please check your internet connection and try again" But my internet is great! Please fix the issues 😥

    0
  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there!

    Sorry to hear you are running into some issues with the "we can't connect" error

    How many devices affected?
    What make OS version? Make/Model?
    Has it worked prior?

    I would also check to see if there are two versions installed. Multiple versions installed can also be a culprit for this error.

    Let us know how things go!

    0
  • MIHAI ISTRATI

    i can only see the world not me hot bar no nothing

    0
  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there Mihai! 

    Sorry to hear you are running into some issues.

    Same questions to you as above!  - 

    How many devices affected?
    What make OS version? Make/Model?
    Has it worked prior?

     

    0

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