Buy option in Microsoft Education Store greyed out after downloading free trial
Hello!
Recently my students and I tried M:EE and loved it! So, I decided to let our trial run out before buying the licensing ... However, once I return to the store to buy licensing the buy option is greyed out. Been trying to contact Microsoft but nothing yet so I decided to see if someone here can potentially lend a hand?
Thank you for your time and patience!
- Z
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Official comment
Good morning and thanks for reaching out to us! I am glad to hear you and the students have been enjoying it! If you are not the global IT admin of the school/district Office 365 Education tenet then you cannot purchase licenses. Only the individual with those permissions can make purchases for your tenet on the Microsoft Store for Education. You will just want to contact that person and either ask them to give you permissions or to buy the licenses for your class.
If you are the global IT admin for the tenet please put in a technical support ticket with us.
https://docs.microsoft.com/en-us/education/windows/teacher-get-minecraft
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Thank you for responding, Adam!
I was the one who set up the Office 365 - not sure if I may have missed a step? Where would I go to put in a ticket? Can't seem to find the page to so.
Thanks again!
- Z
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Not a problem just click on the green "help" widget in the lower right corner of the community forums and it will ask you the problem type it in then you will see a contact us button. Press that and it will start the process!
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Thank you! Submitted one
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