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Chow Kendrick

• August 27, 2020 07:11
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It keeps saying that I have internet issues even though the WiFi is fine and dandy

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  AdamS

  • August 27, 2020 15:25
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  Hello Chow Kendrick

  If you are using a Windows 10 device check to make sure you do not have two or more versions of the game installed (ie: the desktop version and the Windows App Store version): https://educommunity.minecraft.net/hc/en-us/articles/360047118832-Transitioning-to-the-desktop-application-for-Minecraft-Education-Edition

  If that doesn't work you can check your firewall/anti-virus settings to make sure the device can connect to this site: https://meeservices.azurewebsites.net/

  If you need help with making sure access can be reached here is a guide to help: https://jackboxgames.happyfox.com/kb/article/28-how-to-whitelist-and-resolve-issues-in-antivirus-software-and-firewalls/
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  Chow Kendrick

  • August 27, 2020 23:01
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  I need to clarify something: I use a Mac and only has Java prior to the download.

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  AdamS

  • August 27, 2020 23:06
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  Hi Chow Kendrick

  The Java version and Minecraft: Education Edition are two different programs. The Java version is the one you can buy for $26.95 while Minecraft: Education Edition is designed for schools and classrooms and requires an Office 365 Education account to be eligible to play.

  I want to double check the version you have. 

  If you have the Java version you can go here for support: https://help.minecraft.net/hc/en-us

  If you have Minecraft: Education Edition let me know and we will start a technical support ticket for you.

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  Chow Kendrick

  • August 27, 2020 23:22
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  I have Java edition on my MacBook, now how do I access Edu Edition?

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  AdamS

  • August 27, 2020 23:26
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  Chow Kendrick 

  Okay that makes a lot of sense then!

  Here is information about how to get Minecraft: Education Edition: https://educommunity.minecraft.net/hc/en-us/articles/360047118132-Eligibility-for-Minecraft-Education-Edition-and-Office-365-Education

  Just note that Minecraft: Education Edition requires a valid Office 365 Education account (these are typically assigned to you by your school). Without it you cannot use the program as it is specially designed for teachers and students to use in the classroom. 

  If you still need help with the Java edition you can go to: ttps://help.minecraft.net/hc/en-us

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  BRANDON STEWART

  • December 16, 2021 15:23
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  y you mack a tnt cans

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