Skip to main content

i cant sign in

Comments

2 comments

  • Caleb

    Hey there,
    I'm Caleb with the Minecraft Education Support Team! I'm happy to assist you today!
    I understand how frustrating it can be when you can't sign into Minecraft Education. Let’s work together to get you back on track.

    Generally, when we have users report that they are unable to sign in. it's often that they are trying to sign into the wrong account. Please ensure that you're signing in with your work or school account and not your personal account.
    Your work or school account will end with a domain like "minecraft.edu" or "schoolname.org". It generally won't end with "Outlook.com", "Gmail.com", or similar.

    To assist you further, I have a few questions:

    1.) When did this issue start occuring?
    2.) What devices and Operating systems are experiencing the issue?
    3.) Any devices it does not reproduce on?
    4.) What version of Minecraft Education Edition are you running? This can be confirmed in the lower right hand corner of the main menu
    5.) Did you have to type username and/or password or did it try to sign in automatically before you saw the error?
    6.) If none of the above solves this issue, could you provide a screenshot of the error you're receiving? This visual information will allow us to investigate the issue more effectively and provide a faster resolution.

    Note: Please do not send any information that could potentially identify you, such as usernames, passwords, school name, or anything similar. 

    Let us know if you have any additional questions, or concerns!

    Thanks,

    0
  • JUNE MYERS

    This happened to me to before. All you have to do is reload it, or if your on a computer you can check your internet.

    0

Please sign in to leave a comment.