Old student signed in new student cannot sign in
Hi,
On a windows lab computer some students must have signed in and checked the "remember me" box. All students use a generic "student" windows account to log into the computer. They would then each log into their own Microsoft account to play minecraft. However we are stuck on the sign in screen where it is asking for the password for johnsmith@myschool.com. However John Smith is not in this class. From this screen there seems to be no way to change users so a new user can sign in.
Any help would be appreciated!
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Hey there!
Very odd!
Can you please provide a screenshot / video reproduction of the error so we can support you further? (please leave out any personal info :) )
Can you try backing up your worlds, uninstalling and reinstalling from https://education.minecraft.net/en-us/get-started/download?
Does the issue persist on a different network?
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I have the same issue. A student from last year come up on the login and because they have moved school and we don’t know their password they remain on the login page. I have tried forgot password then change user but they login keeps popping back up. I have redeployed the app (uninstall/reinstall) but keeps happening. Any other suggestions.
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Hey there,
Sorry you are running into issues with old logins. We see schools reset their devices after cohorts when cohorts come and go, is this a possibility for you all?
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Danny I was given the path to where the file is stored so that I could turn off the setting for auto log in, and that reset it for me, but I can't put my finger on the directions. I believe it's just the remember me toggle in the the game data, but I don't want to guess at it. Do you have this?
Is this it?https://educommunity.minecraft.net/hc/en-us/community/posts/19311978311700/comments/19376176236820
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Multiple edits get funky =] I am adding the image of the file I found on my mac. The link may help you find the file on your PC. You need to change the ones to zeroes for the two highlighted fields.0
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