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I can’t log into my school account in Minecraft education education



  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there!

    Thanks for the report. The team is actively in communication with NYC DOE IT admins working towards a solution.

    Sorry for the inconvenience and thanks for the patience on this one.

  • Dominick Support
    Bug Zapper Support

    That is a different issue, Ruth. The email address you are entering is not set as a user for Minecraft Education. I would contact your IT department and get your email address added as a user and assigned a license on the backend. 

  • Ruth Bose

    That's weird because I have a account under that address.


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