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How do I solve the black screen in Minecraft education Edition from my computer?

Comments

5 comments

  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there,

    Sorry to hear you are running into some issues.

    Just had a few questions to help us support you further:

    1 - Is this a school device or personal device?

    2 - Is this on a school network or home network

    3- What device and OS version are you on?

    4- How many do you know are effected by this issue?

     

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  • I am having this issue.

    1. School Device

    2. School network

    3. Windows 10 Education, build 10945

    4. Around 27 devices.

     

    Seems to not like the GPU, if I disable the GPU it works.

    Is there a way to make it work without disabling the GPU?

    Radeon RX 640

     

    0
  • Dominick Support
    Bug Zapper Support

    You can try setting the device to only use the GPU. My guess is that the integrated graphics and GPU are enabled at the same time causing this issue to occur. 

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  • Issue resolved, the video cables were connected to the motherboard instead of GPU. 

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Oh! Thanks for the fix update!

    Glad to hear it was resolved! :) 

    0

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