My student can't log into the server.

Ian Saephan

• November 10, 2022 20:14
• Report a Concern

My student, Ian, (writing from his account) can't log into our group server. We will wait for multiple minutes, but for the entire time, it only says 'Loading  server.' All my other students can log in flawlessly, but I cannot get him in. We have tried everything, but decided it was time to contact into further notice. Thank you

0

• 

  Dominick Support

  • November 16, 2022 17:44

  

  I am sorry to hear about this issue. Can you tell us what was tried already to fix this so I dont send information you already tried? To clarify, is your client version at 1.18.42? If you are willing, please go through the following:

  1. Make sure that //*.minecraft-services.net/ has been allow listed through firewall and content filters

  • The signaling connections use wss://signal.franchise.minecraft-services.net
  • The STUN and TURN connections use turn.azure.com / world.relay.skype.com on the 20.202.0.0 / 16 IP range using remote TCP port 443 and remote UDP ports 3478-3481
  • The peer-to-peer connections between host and joining client use local ephemeral UDP ports specified by the host client (the local port range is defined by the OS) and sent to the joining client via the signaling service
  • Our system now uses ephemeral ports. They will need to be unblocked. 

  1. Can you tell me if this is device specific or is this happening to just that one student and how often?
  2. Try toggling celluar data setting to on with tablets, Chromebooks, android phones and iOS phones.
     1. It's a setting under Profile on all devices.

  0

Please sign in to leave a comment.