Detected Lost Connection

Bell Dustin

• September 16, 2022 16:33
• Report a Concern

Hello, 

I have two problems, which seem to be related. Whenever my students try to join my world, we have two things happening. 1) Students iPads try to connect, but after a while, it says "Detected Lost Connection" or "Connection Timed Out. Unable to connect to world." 2) Of those students that do connect, they end up being kicked from the game in random intervals.  Sometimes, it can be up to 10 minutes in between getting kicked, just now, it was about 30 second intervals. 

Students are on school managed iPads. 

Thank you. 

0

• 

  Danny Support

  • September 16, 2022 21:38

  

  Hey there!

  Sorry to hear you are running into some issues. 

  Any sort of virus protection or proxies on the devices?

  We will want to make sure all URL's are allowlisted from this list: 

  URLs Used by Minecraft: Education Edition – Minecraft: Education Edition Support

  -1

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