The script error prevents form going the "Secure Account" page.
When I sign in to the educational version of Minecraft from one account, the following error occure.
When I click the "Next" button on the "Please help us protect your account" page, I get the error in the attached screen and the "Secure your account" page does not appear.
I thought there might be a problem on the computer side, so I tried it on 3 different computers. But I get the same error. 1 of the 3 computers can use the educational version of minecraft with no problem on the other accounts.
Please let me know how to solve this problem. Thank you in advance.
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English Translation of Script Error:
A script error has occurred on this page.
The object does not support the 'isInteger' property or method.0 -
Hey there Okada!
Thanks for the screenshots, give these steps a try:
I would recommend the following steps:
1.Ensure Minecraft: Education Edition is allowed through any local or network level firewalls
2. Uninstall all versions of Minecraft: Education Edition from the device and then reinstall from our site (make sure to back up your worlds)
3. If you are in a school, ask if other users in the same group policy have this issue. If so, reach out to your IT Admin
4.Update Windows
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Thank you Danny.
Before receiving your response, we signed in on a Mac and was able to implement account protection. Now minecraft is available for windows as well.
If we have a similar case next time, we would like to handle it based on the procedure you have given us.0 -
No problem Okada, glad to help!
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