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I can't seem to log into my school account for minecraft educational Version 1.18.31.0

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6 comments

  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there Eric!

    Sorry to hear! Try backing up your worlds, uninstalling Minecraft: Education Edition and reinstalling to see if that helps!

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  • It does not work

     

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Sorry to hear! Could you please provide a screenshot of the script error you are referring to?

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  • Eric Wen

    Here is the screen shot

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  • Eric Wen

    Also uninstalling and reinstalling does nothing in terms of fixing the issue I'm currently experiencing Like what Jonathan Shelner is saying

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey Eric! Thanks for the screenshot.

    I would recommend the following steps:

    1.Ensure Minecraft: Education Edition is allowed through any local or network level firewalls

    2. Uninstall all versions of Minecraft: Education Edition from the device and then reinstall from our site (make sure to back up your worlds)

    3. If you are in a school, ask if other users in the same group policy have this issue. If so, reach out to your IT Admin

    4.Update Windows

     

    Let me know!

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