Can't Sign In

Lenny Poppenhagen

• March 16, 2022 15:47
• Edited
• Report a Concern

Yesterday everyone in my district received a message while trying to sign in to the Minecraft Education app on both Windows and iOS devices. 

"We were unable to sign you in. Please make sure you are signing in with your school or organizational account and try again."

I can log into education.minecraft.net just fine but not in the app. 

I've verified the users are still licensed for minecraft education. I've even granted admin permissions to the app inside of Azure. I'm a Systems Administrator for the district so if I need to do something else please let me know. Thanks

 

UPDATE - Penny, my email on here won't go to an actual inbox, please use this instead. Lenny.Poppenhagen@minnetonkaschools.org. Thanks

UPDATE 2 - Still having sign in issues. Haven't received any email yet. Let me know. Thanks

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• 

  Penny Support

  • March 15, 2022 18:31

  

  Hi Lenny, I'm sorry to hear this.  I'm going to open a ticket with the support desk so we can investigate.  Watch your inbox for an email.

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