Students are getting "trial has ended" message

Rick Sparrow

• December 15, 2021 19:43
• Report a Concern

Hi. Some *but not all* of our students are getting only a 10-trial version of Minecraft EDU. It's not happening for everyone though. They have all signed in with their MS-connected school accounts.. How do I troubleshoot this? Thanks.

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  Rick Sparrow

  • December 15, 2021 19:44
  • Report a Concern

  This is for Minecraft for EDU installed on Windows PCs deployed with SCCM.

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  Penny Support

  • December 15, 2021 21:10

  

  Hi Rick Sparrow, I'm sorry to hear you are running into these issues!  The best way to investigate is to have our support team look at your licensing type and recommend next steps from there.  I'll open a ticket with the team - watch your inbox for an email.

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  Rick Sparrow

  • December 17, 2021 17:15
  • Report a Concern

  This ended up being a licensing issue on Azure. For some reason a number of student accounts were missing their assigned Microsoft 365 licenses. Once we assigned them, Minecraft worked as expected. Thanks.

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  Penny Support

  • December 17, 2021 18:02

  

  I'm glad you tracked down the issue!

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