Chromebook stops showing MS 365 login screen in Minecraft EE

Wesley Fryer

• August 31, 2021 15:35
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On our new Dell 3120 Chromebooks at school for some reason after working fine, Minecraft Education stops showing the MS365 login screen. The only workaround we've found is to powerwash the Chromebook. After reinstalling, Minecraft Education works fine again. How can we fix this 'can't view the MS365 login screen in MinecraftEE' issue without a powerwash?

In troubleshooting this, I have had students restart, uninstall Minecraft EE and reinstall. Nothing fixes this issue except a powerwash.

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  John Miller

  • August 31, 2021 16:19
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  Hi Wesley, I think I am having the same/similar problem, here is my post. Hoping for a solution soon. I submitted a ticket as well and will let you know if I hear anything.

   

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  Wesley Fryer

  • August 31, 2021 18:09
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  Thanks John, your post and documentation is much more thorough than mine! Hopefully we'll get an answer soon! I knew I could not be alone in this struggle... :-)

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  John Miller

  • August 31, 2021 19:46
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  Yup!  We were distance learning most of last year and had this issue then. I had hopes that it would clear up with MC and Chrome updates and running it on our network, alas, it is still with us. Thanks for the save location tip too. 

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  John Miller

  • September 14, 2021 21:58
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  An update for you.

  We are making progress and we may have licked it.. We are still testing this out, but here is what we have done. 

   

  The suggestion from the Minecraft tech support team was to:

  • Update to Chrome OS 92 (we were already there)
  • Manually update Android System Webview in the Google Play Store (we do not have the access to do that)

  But, we updated to OS 93 hoping Google would trigger the webview update. 

  It appears as if that worked at least partially. I successfully logged in 25+ times after a fresh Minecraft install.

   

  Authentication was seamless - no Microsoft or Minecraft login screen appeared any longer. I did get a notice when launching the first time that Minecraft reset its global resources.

   

  It was looking good, 25 times in a row . . . 

  https://drive.google.com/file/d/1qyAZX82KN0FHSNDvJi0u98QBsILhg7WM/view?usp=sharing
  
  On the 26th login, the Minecraft sign-in screen appeared and then the Microsoft authentication popped up after that. I was able to sign in and continue after that though, and each successive restart and launch since has been successful.

   

  Fingers crossed.

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  Wesley Fryer

  • September 15, 2021 14:15
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  That is hopeful news! Thanks for sharing! Please continue to keep us updated.

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