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Wont login

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6 comments

  • Penny Support Team

    Hi Max-

    Sounds like you may be having an issue with your device.  Open a ticket with our support desk (click on the link at the top right of the page) with the following info so we can troubleshoot further:

    • Which version of Minecraft: Education Edition are you playing? 
    • What device / system are you on?
    • What OS version are you running?
    • What part of the game are you having trouble with?
    • Are you seeing a specific error? Screenshots and exact error messages are very helpful for us.
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  • Ethan Johnson

    i cant login it says we cant connect to the service you need right now

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  • Ethan Johnson

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  • steady wright

    mine says this and idk what to do

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  • steady wright

    and i sign in and it says the same thing everytime

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  • Andrew L Support Team
    Expert (Gold)

    Hi there steady wright. I recommend following the steps listed here:

    https://aka.ms/Multiplayer_home

    I hope this helps!

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