Students cannot login
We have a handful of students who were given loaner Chromebooks due to various reasons (broken screens, mostly). Upon the return of their original Chromebooks, they can no longer login to Minecraft.edu. The error says that students do not have a Network Connection - however, they do. Their internet is fine, their login info is correct. Our IT guy said he reached out to you, but there was no solution and now I have 5-7 students who cannot get into the game. They are not able to participate in out yearlong project.
Please help!
-
Hey there!
Sorry to hear you are running into some issues. I checked our tickets for recent ones from your domain name and it does not seem anyone reached out from that domain within this year.
Feel free to have them reach out again and we can troubleshoot with them in a ticket!
0 -
It will not let me upload a 17kb image of the error screen. BUT, it does read:
No Network Connection
Please check your network settings and try again [2604]
0 -
Hey there,
Thanks for the added info. If you could please have your IT admin reach out to us here -Submit a request – Minecraft Education we would be happy to troubleshoot some backend settings with them.
0
Please sign in to leave a comment.
Comments
3 comments