Problem logging in with educational accounts on Minecraft Education in Windows 11
Hello community,
I am experiencing an issue when trying to log in with educational accounts on Minecraft Education on computers running Windows 11. I have tried with several educational accounts that work fine on other computers, but on these specific ones, the login process is interrupted with an error.
The procedure I follow is as follows: when starting Minecraft Education, I enter the corresponding educational account, then I select the option "No, sign in with this app only." However, after that, the login process hangs and eventually displays an error message indicating that it cannot log in.
This problem has occurred on two different computers, both running Windows 11. I have searched forums for similar solutions, but I haven't found any useful clues so far.
I appreciate any guidance or solution you can provide to help resolve this issue. If you need more details or information, I am willing to provide them.
Thank you in advance for your help!
The error message says: We were unable to log in. Make sure you are logged in with your school or organizational account and try again.
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Está acontecendo exatamente o mesmo erro com algumas máquinas especificas que utilizo, já tentei atualizar versão, desinstalar, atualizar update do Windows, e entre outras inúmeras situações para tentar solucionar. Aguardo ansiosamente uma solução por aqui.
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Hey everyone,
Sorry to hear you are running into some issues with this error!
Just had a few questions to help us support you further:
1.) When did it start happening?
2.) What devices/OS's have you seen the issue on?
3.) Any OS's it does not repro on?
4.) Which Minecraft Education Version is installed?
5.) Which Email address are you trying to sign in with?
6.) Did you have to type username and/or password or did it try to sign in automatically before you saw the error?
7.) Do you have an account you can repro with that we can sign in with? We'll need the creds to try and repro on our end.Let us know!
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1- Após a atualização
2- Windows 11
4- A mais recente e a antiga, nenhuma das duas funciona
5- E-mail institucional de uma organização escolar, trabalhamos com o jogo em nossa escola e temos 50 contas, tentamos logar com varias nessas maquinas especificas e não funciona nenhuma.
6- Sim, tentei de todas as formas
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Thanks for the info! If you would like, I can transfer our conversation to a ticket and we can send you a logging build to learn more?
Let us know!
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Tenho interesse sim! Fico no agauardo
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If there is a solution to this issue can someone please post it? I have gotten no responses to any of my support tickets.
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@CBV - Sounds good! I have sent a ticket over to you, we can continue the convo there!
@Hilary - Hey there! Looks like our team responded to your ticket yesterday, they will be happy to assist you there :)
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Bom dia, alguma novidade para solucionar esse erro?
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Hey @CBV! I have a created a ticket for us and sent you a log build to try over there.
We can continue our conversation in the ticket in your email. Let us know how the build goes for you!
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As soluções podem ser enviadas aqui? em nossa instituição não temos acesso a esse e-mail, utilizamos apenas para o login no minecraft education.
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Hey there,
We are sharing a logging build to your email, which we prefer to be on a user by user basis so we would need to continue troubleshooting via email.
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Boa tarde, não estou conseguindo fazer o login, no minecraft eduaction, mesmo sendo aluno tem que usar conta propria, não serve a conta apenas da microsoft?
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Hey there,
Sorry you are running into login issues. Is your account a person one or one with a school? If it is with your school, I recommend reaching out to your IT admin for more info.
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