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MAC Ventura issue

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3 comments

  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there!

    Thanks for writing in and sorry you are experiencing issues with Ventura and Minecraft Education. 

    We have other customers running Ventura working well. What are your exact issues you are running into?

    Are there proxies or content filters on the network? 

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  • Hi.

     

    The app just hangs and even the text is blurry. We have tried the beta version and that doesn’t work either. What should be looking at on our network specifically?

    Also, how are the others on Ventura running Minecraft, is there a particular version or some setting needed?

     

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  • Dominick Support
    Bug Zapper Support

    Other users found that some antivirus programs were causing the app to crash. On Ventura if a filter blocks the traffic, Minecraft Education crashes. The communication needs to be stable and will require some setting changes with the filters that are in place. The main thing is to review this article first: FAQ: IT Admin Guide – Minecraft Education and then if the issue is still occurring, run a network capture while you repo the issue. Use that scan to watch the traffic and try and isolate where the block is within your network. 

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