cant connect to server

Katie Edwards

• March 08, 2023 14:47
• Report a Concern

i haved an acct, i have it downloaded on my computer, but when i try to connect to a world it says that it cant connect to server and to check my internet connection, but my internet is fine

 

 

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  Danny Support

  • March 08, 2023 19:32

  

  Hey there!

  Sorry to hear you are running into some issues.

  We have seen this issue occur when the users do not have  "Read/Write permissions" for the application.
  Could this be possible?

  How many devices affected?
  What make OS version? Make/Model?
  Has it worked prior?

  I would also check to see if there are two versions installed. Multiple versions installed can also be a culprit for this error.

  It is also worth checking all the URL's found here ( https://educommunity.minecraft.net/hc/en-us/articles/360047118992-FAQ-IT-Admin-Guide- ) are allowlisted on any virus protection programs or proxies

  Finally, if the issue persists, backup your worlds, uninstall, and reinstall from the Windows Store version here: https://aka.ms/downloadmee because less permissions are required to run it.

  Let us know how things go!

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