sign in/log in problen

cooper jessup

• February 18, 2023 10:26
• Edited
• Report a Concern

I'm on a pc at home and I'm trying to log in minecraft and it says that i dont a a network connection but my internet is running perfectly fin.

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• 

  Dominick Support

  • February 21, 2023 19:56

  

  The first thing to check is that your device only has one copy installed. If there are two, please remove one and see if that helps. There also might be a block on your network. Please go through the following:

  1. Make sure that //*.minecraft-services.net/ has been allow listed through firewall and content filters.
     1. These URLs as well (all of them) URLs Used by Minecraft Education

  • The signaling connections use wss://signal.franchise.minecraft-services.net. (wss://signal.franchise.minecraft-services.net/)
  • The STUN and TURN connections use turn.azure.com / world.relay.skype.com on the 20.202.0.0 / 16 IP range using remote TCP port 443 and remote UDP ports 3478-3481
  • The peer-to-peer connections between host and joining client use local ephemeral UDP ports specified by the host client (the local port range is defined by the OS) and sent to the joining client via the signaling service.
  • Our system now uses ephemeral ports. They will need to be unblocked. 

  1. Try toggling cellular data setting to on with tablets, Chromebooks, android phones and iOS phones.
     1. It's a setting under Profile on all devices.

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