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Hey Niara,  Have you updated your video drivers on the device as Dominick suggested?

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• Danny
• April 05, 2023 16:36
• 0 votes

Hey there! Thanks for the added info, can you try a different Wifi network to see the result?

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• Danny
• March 31, 2023 17:59
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Hey there! How can we help Lahcen?

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• Danny
• March 31, 2023 15:35
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Hey there! Go into your Programs, uninstall all versions of Minecraft Education after backing up your worlds, then reinstall the live version here: https://education.minecraft.net/en-us/get-started...

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• Danny
• March 31, 2023 15:35
• 0 votes

Thanks so much for sharing your findings William! 

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• Danny
• March 29, 2023 21:44
• 0 votes

Hey there, Sorry to hear! Are you on a personal device/ account or a school managed device / account?

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• Danny
• March 29, 2023 16:59
• 1 vote

Hey there! Go to Settings >Video>Hide HUD and turn that to on.   Hope that helps!

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• Danny
• March 29, 2023 16:32
• 0 votes

Hey there! Sorry to hear you are running into some issues. What errors are you running into exactly?

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• Danny
• March 29, 2023 16:29
• 0 votes

Hey there! You can try to have the Agent approach from one side, then once they reach the top, have them stop, return to the ground level from the other side, then place the blocks. Let me know if ...

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• Danny
• March 29, 2023 16:28
• 1 vote

Hey there! Thanks for reaching out, I'm Danny from Minecraft Education support team and I will be helping you today. We have seen this issue occur when the users do not have  "Read/Write permission...

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• Danny
• March 29, 2023 15:42
• 0 votes