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Activity overview
Latest activity by Nate Mackie-
Nate Mackie created an article,
Identify Trial Licenses in the Store for Educaiton
You can review the subscription(s) in your Inventory/Private Store in the Minecraft Store for Education. If it shows you have “Unlimited Licenses” then that indicates you have a “Free/Trial” subscr...
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Nate Mackie created an article,
Single Sign on Service Support
Each single sign on service (SSO) works differently in each setting. The implementation, set up and use varies between the different SSOs available. Support for SSOs is available for Minecraft: Edu...
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Nate Mackie created an article,
Troubleshoot the Unable to Sign in Error Message
Oops! If you are seeing an error message saying that you can’t sign in with the email you provided, it is probably because the email address you used isn’t associated with a Minecraft: Education Ed...
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Nate Mackie created an article,
Troubleshoot the Unable to Connect to World Error
Can’t connect to other worlds? Playing with others is fun and it can be frustrating when we can’t connect. Different things can cause connection issues. This article provides information on how to ...
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Nate Mackie created an article,
Troubleshoot the Unable to Connect to the Library Error
If you can’t connect to the in-game library, it is likely due to a network connection issue. This article provides information on how to ensure you are reconnected to the Minecraft: Education Editi...
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Nate Mackie created an article,
Troubleshoot the Something Went Wrong Error
Uh-oh! You are probably here because something went wrong. If you got a message that something went wrong, it is generally because there is a URL you need to make sure is on your network’s allow li...
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Nate Mackie created an article,
Troubleshoot Performance Issues
If you are experiencing low performance (choppy graphics, slow response) especially when joining or hosting multiplayer worlds, there are a few things you can check to try and increase performance....
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Nate Mackie created an article,
Troubleshoot Issue Importing Worlds and Templates
If you’re experiencing issues importing worlds (.mcworld files) and templates (.mctemplate files), there may be a few difference reasons. This article provides information on what may be causing th...
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Nate Mackie created an article,
Troubleshoot the Can’t Connect to the Service Error
If Minecraft: Education Edition indicates that it can’t connect to the service, there are a few different things that may be the cause. This article provides information on how to troubleshoot dete...
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Nate Mackie created an article,
Troubleshoot Code Builder Not Launching
If Code Builder isn’t working correctly, the issue may be with the cache created and used by Code Builder. This article provides information on how to clear your cache and get Code Builder working ...