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Minecraft Crashes on Opening

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6 comments

  • Official comment
    Dominick
    Bug Zapper Support

    We are attempting to consolidate the information for Chromebooks that are experiencing the crash at time of login with a Black screen or the Mojang logo. Please refer to this thread for this issue: Black Screen on minecraft(*) – Minecraft: Education Edition Support.

  • Dominick
    Bug Zapper Support

    Thank you sending us that information. From the video it appears that you are running into the bug that causes Chromebooks screens to dim very dark or appear as a black screen. The Dev are aware and are actively looking for a solution. This data will help them with more data points to be able to isolate the issue. At this time there is no current fix I can provide. I would attempt to check any antivirus software or proxies that are running and make sure to add our application as a trusted source. Then make sure the newly updated URLs Used by Minecraft: Education Edition – Minecraft: Education Edition Support list has all been allow listed on your network. 

    1
  • Danny Support
    Expert (Gold) Bug Zapper Support

    Hey there,

    As Dom mentioned, this is an issue the team is working towards resolving. 

    Thanks so much for your patience and report!

    1
  • NATHANIAL SPEARING

    I have indeed checked to make sure none of my network's firewalls and proxies intervein with the loading. Thanks for the quick response!

    0
  • NATHANIAL SPEARING

    Is it possible that a library that is being loaded isn't compatible with 32-bit platforms? I did start to get this error after an update was pushed to the playstore and my system is 32-bit.

    0
  • Dominick
    Bug Zapper Support

    We are asking customers experiencing this issue to file a report with google by pressing alt+shift+i , filling out the info requested, include the #minecraftedu tag in their report. Google is looking into this with us as well. 

    0

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