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Minecraft Crashes on Opening

Comments

6 comments

  • Official comment
    Dominick

    We are attempting to consolidate the information for Chromebooks that are experiencing the crash at time of login with a Black screen or the Mojang logo. Please refer to this thread for this issue: Black Screen on minecraft(*) – Minecraft: Education Edition Support.

  • Dominick

    Thank you sending us that information. From the video it appears that you are running into the bug that causes Chromebooks screens to dim very dark or appear as a black screen. The Dev are aware and are actively looking for a solution. This data will help them with more data points to be able to isolate the issue. At this time there is no current fix I can provide. I would attempt to check any antivirus software or proxies that are running and make sure to add our application as a trusted source. Then make sure the newly updated URLs Used by Minecraft: Education Edition – Minecraft: Education Edition Support list has all been allow listed on your network. 

    1
  • NATHANIAL SPEARING

    I have indeed checked to make sure none of my network's firewalls and proxies intervein with the loading. Thanks for the quick response!

    0
  • Danny

    Hey there,

    As Dom mentioned, this is an issue the team is working towards resolving. 

    Thanks so much for your patience and report!

    1
  • NATHANIAL SPEARING

    Is it possible that a library that is being loaded isn't compatible with 32-bit platforms? I did start to get this error after an update was pushed to the playstore and my system is 32-bit.

    0
  • Dominick

    We are asking customers experiencing this issue to file a report with google by pressing alt+shift+i , filling out the info requested, include the #minecraftedu tag in their report. Google is looking into this with us as well. 

    0

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