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M:EE ISSUE!

Comments

16 comments

  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there!

    This error is usually caused by proxies, do you have any firewalls or virus protection on your device?

    If you do you will need to allowlist Minecraft: Education Edition on them.

    Keep us updated!

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  • Sunshine D

    Hey Danny! I need admin perms to turn off my firewall and virus protection.

    But...

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  • Sunshine D

    Also, how do you allowlist an app without admin perms?

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey! Thanks for the info!

    Are you on a school network or personal network?

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  • Sunshine D

    At school, school network. Currently, I'm at home so I am using a personal network. my wifi is perfect and is not dropping a single bar. When I get near school campus, the wifi automaticlly switches to the school network.

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Thanks for the info, do you have any additional virus protection like AVG or McAfee installed on the device?

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  • Sunshine D

    no

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hmmm, interesting, usually that error is caused by needing to allowlist Minecraft: Education Edition through a protection. 

    Is there another device you can download Minecraft: Education Edition on and try as a troubleshooting step?

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  • Sunshine D

    nope, my sisters device has m:ee, and hers worked because of a Smart Agent update, but my smart agent updates do not work.

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  • Sunshine D

    And Her Name Is Bella

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    She can try to backup her worlds, uninstall Minecraft: Education Edition and reinstall from this page: https://education.minecraft.net/en-us/get-started/download 

    We just released an update yesterday, so it couldn't hurt to see if that helps your game run as well.

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  • Sunshine D

    she did and it still worked 

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey!

    Just wanted to clarify, if it did end up working after that or if it still is not working?

    If still not, please uninstall all Minecraft: Education Edition programs on your device, then reinstall again from our website. Sometimes multiple versions end up on a device and they will conflict with each other, so we just want to make sure there is only one copy (the latest copy of Minecraft: Education Edition) installed on your device.

     

    Additionally, if the issue still persists, reach out to your IT Admin to get the smart agent updated.

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  • Sunshine D

    The download link is blocked on my computer. I have reached out to my IT admin today.

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Perfect, let us know how it goes!

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  • Sunshine D

    (sorry for the long reply) It worked 10 months ago, thank you! :D

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