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Student Unable to Log In

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3 comments

  • Moderator Beacon of Knowledge Super Star

    Hello, Jordan Ullman - I'm glad to hear that your students are enjoying Minecraft Education Edition! Can you help me understand a little more clearly what is happening? I'd like to help!

    Your students do not have paid licenses, and you are letting them use their ten free trial uses? I do this for many of my students as well. When students use their logins, it is a little tricky. I have to warn them carefully ahead of time. They can exit their world and go into another world, but they cannot exit the Minecraft App or it counts as one use. I have had students use up all of their uses in one sitting!

    Perhaps another student has an email address this student can use who is not using Minecraft?

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  • Jordan Ullman

    My school has Microsoft accounts for each student, so they are able to log in using their school accounts and can use Minecraft Education Edition as much as they want (which they love, btw). But what has been happening is that when students log in for the first time, even if they log in with their school accounts, they are taken to the "free trial" page. I tell them to click the "switch account" button, sign out, and then sign back in, which resolves the issue, except for this one student. 

    My only guess is that she repeatedly opened and closed the Minecraft program, which exhausted her 10 trials. But now she can't get to the screen where she can switch her account. I'm also wondering why the program doesn't recognize their logins the first time; but on the second login attempt, it does...

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  • Bryan Sanders
    Bug Zapper Beacon of Knowledge Super Star Moderator

    Hmm, maybe reset the account on the Microsoft Admin Portal. . . .

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