Can't access to purchase

Tony Li

• June 09, 2022 14:18
• Report a Concern

You offered to help me in person, but you never replied back. If you don't know how I access, at least you can give me some direction. I have sent you three emails to follow up. Please help.

I am very frustrated about the service I have been getting for the past 7 months. I felt I was finally directed to the right place and then you just disappeared on my related access question. 

Again, my email got denies to access to your store, could you please help direct me who I should talk to to get the email address to your store and make purchase? 

Thank you,

Tony

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• 

  Debbie Alexander

  • June 13, 2022 20:41
  • Report a Concern

  

  Hi, Tony, I'm really sorry for this frustrating experience. Did you ever receive the email about your ticket?

  https://educommunity.minecraft.net/hc/en-us/community/posts/5742696563860-Launching-issue?page=1#community_comment_5751319286420

   

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• 

  Dominick Support

  • June 13, 2022 20:43

  

  Hello Tony Li,
  
  I am sorry that you are not receiving the help you need. I took a look at your ticket and saw a pending response. Also, as a reminder we do not work weekends so if your response was submitted Friday that may be why there was a delayed response. Would you like me to try to assist you here or with your submitted ticket?

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