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Classroom Mode not logging in

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9 comments

  • Robi Pärnik

    You will need to update to the latest version of Classroom Mode. If you are using an older version of Classroom Mode, you may see the error "Service Login Failed."

    Or uninstall and reinstall the most recent version of Classroom mode.
    (Link: Get Started with Classroom Mode)

    Also, checking your Minecraft Education version may help. 

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  • Jordan Ullman

    I had this problem running Education Edition on Macs. When I updated to the latest OS, the problem resolved. 

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  • Dominick Support
    Bug Zapper Support

    I am sorry you are running into this issue. This is a known bug that our Devs are working on at this time. As Jordan Ullman said we have seen that updating the OS version has resolved the issue for a lot of our users. Are you able to do this with the affected devices? 

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  • Declan McFall

    I am currently experiencing this issue on windows 10 devices, latest version of classroom mode installed, tried reinstalling. Is the bug you talked about above the cause of issue and is it still being investigated 

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  • Dominick Support
    Bug Zapper Support

    It currently is at this time. Can you let me know your client version? 

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  • Declan McFall

    Our current setup is

    Windows 10 20h2

    Minecraft education edition version 1.17.32.00

    Classroom Mode for Minecraft 1.81.0.0

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  • Dominick Support
    Bug Zapper Support

    Thank you for sending that. Can you try updating your game client version to our offered beta version to see if that resolves the issue: Download Minecraft: Education Edition Beta – Minecraft: Education Edition Support?

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  • Declan McFall

    Hi Dominick

    I have installed the Beta version of Minecraft but still the same issue

    Minecraft logs in ok

    Classroom Mode Still getting logon failed

    Restarted station after install and retried

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  • Dominick Support
    Bug Zapper Support

    Thank you for letting me know that Declan. Can you please open a ticket with our support team so we can troubleshoot this in-depth? This may be due to the network blocking the traffic from the classroom mode and the URLs need to be added to the allow-list. 

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