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Launching issue

Comments

4 comments

  • Andrew L Support Team
    Expert (Gold)

    Hi there Tony Li. MinecraftEDU is no longer supported by its developer and we are unable to provide support for this product. I apologize for the trouble. 

    I recommend checking out this link here for our current offering for non-profit organizations:

    https://educommunity.minecraft.net/hc/en-us/articles/360061369812-Purchase-Commercial-Licenses

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  • Tony Li

    Hi, Andrew,

    I have checked with Microsoft and they told us that they would recognize the licenses and they will try to help me fix the problem and that is why they referred me to this website. 

    Could you please clarify?

    Thank you, 

    Tony

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  • Andrew L Support Team
    Expert (Gold)

    Hi Tony Li. I've opened up a ticket to work with you directly.

    0
  • Justin Support Team
    Beacon of Knowledge Support Team Member Expert (Gold)

    Tony Li, I'm going to forward this info you've posted to your ticket and then delete the info from the community to keep your info safe/private. As a heads up, we unfortunately do not have phone support at this time. 

    The ticket should be in your email.

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