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Minecraft Education connection Issue

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29 comments

  • Andrew L Support Team
    Expert (Gold)

    Hi there Anthony Orme. I'm sorry to hear about the trouble connecting. Can you please send me the error message exactly as it's presented so I can look into this for you? Thank you!

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  • Anthony Orme

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  • Candy Lin

    I'm in China and have the same problem.

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  • Candy Lin
    So sorry to hear this. Kid like Minecraft a lot and we hope Minecraft open again in the future.
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  • Debbie Alexander Community moderator
    Beacon of Knowledge Expert (Gold) Moderator

    Let us know some more details so we can help troubleshoot, please.

    1. Did you try restarting your machine?

    2. Do you have mods (*sad face*) running on your installation?

    3. Are multiple stations having the same problem?

    4. Are multiple accounts having the same problem?

    5. Can you try another device or another location?

    Let us know!

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  • Wisdom Salazar-Klassen

    :(

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  • Jingwu Song

    Hello, I have the same problem. I use Mac and I’m in China. It’s very annoying so please fix this because I need Minecraft for future school projects. Thank you. 

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  • Jingwu Song

    It started about 2 days ago

    Thank you.

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  • Bryan Sanders Community moderator
    Bug Spotter Minecraft Certified Beacon of Knowledge Moderator Expert (Gold)

    Sometimes MCEE misbehaves with the Internet. I find that if I restart my modem and my computer that things get sorted out. I have seen this less with the newest version, though. Are you using the most recent game?

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  • Wisdom Salazar-Klassen

    Did you try turning it off and on again 

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  • Jingwu Song

    Yes

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  • Jingwu Song

    Version 1.17.31

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  • Jingwu Song

    Restarting?

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  • Jingwu Song

    Restarting doesn’t work.

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  • Anthony Orme

    Hello Debbie

    1. Did you try restarting your machine?

    Restarted the machines.  Reinstalled Minecraft Education Edition.  I have a computer lab of 25 machines. We even installed on a fresh computer

    2. Do you have mods (*sad face*) running on your installation?

    No

    3. Are multiple stations having the same problem?

    Yes. 

    4. Are multiple accounts having the same problem?

    We have 200+ accounts as part of our Education licence and all are having the same issue

    5. Can you try another device or another location?

    I have tried on 25 machines and still the same issue.  We have tried with and without the VPN.  It is linked to Hong Kong due to China rules as we can get away with connecting to HK but not outside the Chinese region.

    I did try on my own laptop through my person VPN which connects to San Francisco.  This works.  The issue seems to be that the Chinese government has blocked Minecraft Education.

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  • Debbie Alexander Community moderator
    Beacon of Knowledge Expert (Gold) Moderator

    There is a list of sites which need to be "whitelisted" for Minecraft to run on your server. Are you able to pass these sites along to your IT department, Anthony Orme and see if they will whitelist them for you? (and btw it is wonderful to work with someone who can troubleshoot, although I am sorry it didn't fix your problem!)

    I will post the whitelist link in a moment.

    https://educommunity.minecraft.net/hc/en-us/articles/4404784181524 

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  • Wisdom Salazar-Klassen

    did you sing in with your username

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  • Gina Sartor

    I have a similar issue but the error message is a little different.

    "We can't connect to the service you need right now. Please check your internet connection and try again"

    It happens sporadically on 3 of the 30 machines in a class. Rebooting doesn't seem to help. Sometimes it will randomly work but it seems to affect the same three machines the majority of the time.

     

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  • Bryan Sanders Community moderator
    Bug Spotter Minecraft Certified Beacon of Knowledge Moderator Expert (Gold)

    even with version 1.17.32 you see this connection error?

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  • Wisdom Salazar-Klassen

    it did that to me to but i gust need to log of

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  • Wisdom Salazar-Klassen

    yup but it is a little different

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  • Dominick Support Team

    Can you explain different how? 

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  • Wisdom Salazar-Klassen

    it is different you need right now is not in the one that works 

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  • Wisdom Salazar-Klassen

    it is in the one that doesn't work

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  • Braden Carroll

    The EXACT same problem is happening to me, and I'm in the usa!

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  • Yeshwant Kota

    "We can't connect to the service you need right now. Please check your internet connection and try again"

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  • Yeshwant Kota

    ]:

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  • Dominick Support Team

    If you add all of our URLs to the allow list that should clear up the issue on the sign in error. URLs Used by Minecraft: Education Edition

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  • Dominick Support Team

    If you are still having issues, please refer to these two articles:

    Troubleshoot the Unable to Sign in Error Message – Minecraft: Education Edition Support

    Troubleshoot the Unable to Connect to World Error – Minecraft: Education Edition Support

    I am now closing this thread and if you need further help, please input a ticket and we will assist as best we can there. 

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