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ONE student can't get onto shared world even though we can see him

Comments

2 comments

  • Sarah Elliott
    Bug Zapper Super Star

    It's only the one world, too. He can get onto other shared worlds with his regular account.

    0
  • Dominick Support
    Bug Zapper Support

    Do you know if the student is using a skin mod or anything different than the other students? One thing to try as a test is to create a new login profile for the device and have the student use that. Then open Minecraft Education and have them use their own login information and see if that resolves the issue. I am thinking that the student's login profile is corrupt on the device on the device.

    0

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