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Students joining as operators despite world being set to "Members"

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6 comments

  • Joe Feely

    I was informed that the "faculty" qualifier on the licenses shouldn't matter and there's something deeper going on here. Any chance someone has run into a similar issue?

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  • Andrew L Support Team
    Expert (Gold)

    Hi there Joe Feely, I'm sorry to hear about the trouble with licenses. In this case student accounts can be elevated to 'Faculty' status if students have access to apps that are specifically assigned to faculty or faculty level only. I hope this helps!

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  • Joe Feely

    Hi Andrew, the licensing company told me to assign them as students in the microsoft admin portal. I set them all to have the A1 student licenses (they didn't have any licenses assigned to them before). Nothing has changed, they still default as operator, but I'm assuming it might take some time for it to go through. 

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  • Stefan Huber

    Hello! I already opened a thread about this months ago - the problem unfortunately still exists and continues to exist, and seems to exist with others as well. Our IT company has set all student licenses to student licenses, and no matter what we've tried, the students are still operators - neither can I restrict their rights nor otherwise make them not have operator status. The problem has made it impossible for me to use Minecraft Education in class for months :-(

    Request created from: Urgent: Students have teacher rights despite correct licence – Minecraft: Education Edition Support

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  • Bryan Sanders Community moderator
    Bug Spotter Minecraft Certified Beacon of Knowledge Moderator Expert (Gold)

    How I have successfully set this up is to make the users without licensing here: https://admin.microsoft.com/

    And then add the license to the users here: https://educationstore.microsoft.com/

    Dominick, Penny -- am I missing anything?

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  • Penny Support Team
    Beacon of Knowledge Expert (Gold) Support Team Member

    Bryan Sanders you got it!  The only thing I'd add is that if your licenses were purchased in the Store for Education or through the "unbundled" O365 option they would do license assignment in the Store for Education:  Manage Licenses in the Microsoft Store for Education – Minecraft: Education Edition Support

    Stefan Huber - there is a delay in the license role being updated of up to a week.  If you are still having issues please open a ticket and we'll look into it.  https://aka.ms/MEE_New_Request 

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