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Minecraft freezing and unable to join worlds.

Comments

11 comments

  • Dominick Support Team

    Can you let me know what version of the client you are running? Is this on a school device or a home device? 

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  • Sumedh Volimineni

    Hey so i am on a school device and I am running the version with 1.17 nether update.

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  • Sumedh Volimineni

    It is the version with a cow in amethyst geode in loading screen

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  • Dominick Support Team

    Sounds good. Can you tell me what kind of device you're using and the OS it is on? The joining world issue might be resolved if the device that is hosting the world does some things to the network. The port 19132 will need to be forwarded Troubleshoot the Unable to Connect to World Error – Minecraft: Education Edition Support and all of our URLs URLs Used by Minecraft: Education Edition – Minecraft: Education Edition Support will need to be added to the allow list. 

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  • Sumedh Volimineni

    I have An iPad Air 3

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  • Sumedh Volimineni

    Also there is no point in fixing the joining world issue yet if I literally cannot even get into the home screen and sign in page. It just freezes every single time.

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  • Dominick Support Team

    Do you know the OS version its running? That may be the problem, try updating the OS. let me know if that works, if it doesn't, we can open a ticket and I can try to assist there.

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  • Sumedh Volimineni

    ok I am trying it, by the way thank you for being proactive in helping me :)

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  • Dominick Support Team

    Of course, and I hope it works!

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  • Sumedh Volimineni

    Sadly there is no difference. It still does not let me even go to the sign in, it just freezes. I updated all the way to 15.2.1 os.

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  • Dominick Support Team

    Ok please submit a ticket in the top right corner with the gear icon. Once you make a ticket, we will be able to assist further with this.

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