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Error AADSTS51004 - Account does not exist

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1 comment

  • Penny Support Team
    Beacon of Knowledge Expert (Gold) Support Team Member

    Hello Basia-

    It sounds like the student's account isn't set up correctly in your school's system.  Is the student able to sign into other Office products, like Word or the office.com site?

    I would reach out to your school help desk and ask them to check that the student email is set up correctly.  

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