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Portfolios not saving text when exported

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4 comments

  • Official comment
    Penny Support Team
    Beacon of Knowledge Expert (Gold) Support Team Member

    This has been confirmed as an issue and our engineering team is investigating.  There is a mitigation for this issue: 

    • After you open the portfolio, flip through all of the pages and view each page in the portfolio.  If you do this before exporting, all images and text should be included in the PDF file.
  • Penny Support Team
    Beacon of Knowledge Expert (Gold) Support Team Member

    Hi Giosue Leschi  -

    This sounds frustrating!  Would you be able to capture some screen shots of what your students see?  Also, what devices and OS versions are the students using?  This info can help us track down the issue.

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  • Giosue Leschi

    Hi,

    I will test this out again with my students tomorrow and see exactly where the issue starts now that I am aware of it.

    Except that one student who couldn't type at all except that strange triangle symbol, it all looked fine in their portfolios, it was just the products that were exported to the school server that messed up.

    They were using dell laptops with windows 10.

     

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  • Kyriakos Koursaris

    Same issue here experienced today. This is very frustrating, as I have Grade 2 students trying to export their portfolios and investing a lot of time and effort in writing their captions, only to have them disappear after trying to export the PDF. 

    This looks like a very strange bug, and I would appreciate any feedback or update regarding this.

    Students are all running latest version of MinecratEDU on Classmate PCs.

    Should I be opening a ticket?

    Thanks, 

    KK

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